Product tour
Follow one enquiry all the way to a finished job
Six stages, in the order a customer actually moves through them. Each one hands off to the next on the same record — which is why nothing has to be typed twice.
- 14-day free trial
- No credit card required
Stage 01 · Lead
The enquiry becomes a record, not a notification
A prospect submits a form on your website or messages a connected social channel. Instead of an email someone has to notice, a lead is created with the answers, the source and the tags already attached.
- Custom lead capture forms per service
- Enquiries from connected social channels
- Source and tags recorded on arrival
- Contact scoring ranks it against your other open leads
Hands off: The lead enters your pipeline at the status you defined.
Stage 02 · CRM
Everything said to that customer lives in one place
The lead becomes a contact record. The drag-and-drop pipeline shows where the deal stands, and the unified inbox collects every message against the contact rather than in someone’s personal email.
- Visual pipeline from new enquiry to closed deal
- Unified inbox with the full communication history
- Custom tags for service type, priority and source
- Anyone on the team can pick the relationship up
Hands off: A staged, owned deal — ready to be worked rather than remembered.
Stage 03 · Follow-up
The chase happens whether or not anyone remembers
Workflows fire on real events. A quote that goes quiet gets followed up by email, then SMS if there is still no reply — while you are on site, or asleep, or with another client.
- Automated follow-up across email and SMS
- Omnichannel sequences that switch channel on silence
- Triggers tied to events, not to a calendar reminder
- Campaign management for outbound at scale
Hands off: The conversation stays warm until the prospect is ready to commit.
Stage 04 · Booking
Interest turns into a slot the calendar actually has
The client picks a time from live availability in their own time zone, with the right duration and buffer for that service, and pays a deposit in the same step. Confirmation is instant.
- Custom appointment types with durations and buffers
- Two-way sync with Google, Outlook and iCloud
- Time-zone intelligence, so no conversion is needed
- Deposits through integrated payment processing
Hands off: The calendar and the pipeline both update — no double entry.
Stage 05 · Customer
They stop chasing you for updates
A confirmed booking makes them a customer. They get a professional login where they can see their project status and files, which removes most of the routine "any update?" contact before it happens.
- Client portals with a login per client
- Project status visible without asking
- Files shared against the project, not in attachments
- Every client managed from one central dashboard
Hands off: The relationship is on a record, not in one person’s inbox.
Stage 06 · Operations
The work gets delivered, and you can see where it is
The booking creates a job. Tasks carry owners and deadlines, the task scheduler plans the week, and workflow templates mean every job of that type starts from your best version of the process.
- Jobs created from the booking that generated them
- Task management with owners and deadlines
- Task scheduler for planning team workload
- Dynamic forms with approval flow for sign-off
Hands off: Completion recorded against the customer, ready to invoice.
The whole path
Six stages, one connected record
This is the whole tour in one line. Every arrow is a handoff that happens without anyone re-keying anything.
- 1
Lead
The lead enters your pipeline at the status you defined.
- 2
CRM
A staged, owned deal — ready to be worked rather than remembered.
- 3
Follow-up
The conversation stays warm until the prospect is ready to commit.
- 4
Booking
The calendar and the pipeline both update — no double entry.
- 5
Customer
The relationship is on a record, not in one person’s inbox.
- 6
Operations
Completion recorded against the customer, ready to invoice.
Where to next
Go deeper, or see it on your own data
The feature pages explain each stage in detail. A demo shows the same thing against your workflow.
All features
Six capability pages covering what each stage actually does.
Browse features ContextSolutions by industry
The same six stages, written in the vocabulary of your kind of business.
Browse solutions LiveBook a demo
Thirty minutes, your workflow, an honest answer about whether it fits.
Book a demoFAQ
Tour questions
What people ask while working through the stages.
Do I have to use all six stages?
No. They connect, but most teams start with whichever stage is currently costing them most — usually lead capture or booking — and adopt the rest as they go.
Does a lead have to be re-entered as it moves through?
No. That is the point of running the stages on shared records: a captured lead becomes a contact, the contact books an appointment, and the booking creates the job.
Which calendars does the booking stage sync with?
Google, Outlook and iCloud, in both directions — external commitments block your published availability, and new bookings appear in your normal calendar.
Can I see the product before starting a trial?
Yes. Book a demo and the team will walk through the stages against your own workflow rather than a generic script.
Run your own enquiry through it
Start a free trial and walk a real lead from capture to completed job.
- 14-day free trial
- No credit card required
- Cancel anytime